30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If you are not happy for any reason, you may return your item within 30 days of delivery for a full refund.
Return Conditions
- Items must be unused, unwashed, and in original packaging
- Customer is responsible for return shipping costs
- Original shipping fees are non-refundable
- Proof of purchase (order number) is required
How to Start a Return
- Email us at support@geena.shop with your order number and the item you wish to return
- We will provide return instructions within 24 hours
- Ship the item to the address provided
- Once received and inspected, we will process your refund
Refund Timeline
- Refunds are processed within 5-7 business days after we receive the return
- Refund issued to your original payment method (Fapshi, Mobile Money, or card)
- You will receive an email confirmation once your refund is complete
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately with:
- Your order number
- Photos of the damaged item
- A brief description of the issue
We will send you a free replacement or issue a full refund at no cost to you. You will not need to return the damaged item.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
- Opened resistance bands (if packaging seal is broken)
- Fitness trackers that have been worn
- Personal care or hygiene-related fitness accessories
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Questions?
Email us at support@geena.shop with “Return Question” in the subject line. We reply within 24 hours.